Right now in discord the support template says this:
Template:
Username:
Problem:
I think that looks a lot like 'Template' is part of the template. You could fix that by changing the embed text to have the template in a separate field with 'Template' as the title like below:
{"title": "Support","description": "Do you have any problems? Contact staff here!\nWe encourage the use of \"/report\" in-game, however, you can use this channel for reporting rule breakers, preferably with evidence.\nNOTE: To keep this chat nice and clean, do not answer questions not directed at you and allow staff to handle it.","fields": [{"name": "Template","value": "Minecraft username:\nIssue/Problem:","inline": true}]}
This would clarify the template a lot.